Shipping & Returns

Below you will find Lace Xclusive current Payment, Shipping, and Refund / Exchange policy. Please read it carefully as this is the official policy in force at the present time. The policy listed below supersedes any other written document you may have received prior to todays date. If you have any questions or comments about this policy, please do not hesitate to contact us toll free at 1(866) 491 – 2720 or email us at customerservice@lacexclusive.com.

Payment Policy
At this time Lace Xclusive can only ship to the BILLING address of the card being used. Failure to adhere to this policy will result in an authorization hold placed on the customer's card by the card issuing bank. As a result, the order will be DECLINED by our website and the authorized funds may be subtracted from the customer's available balance, and an online statement may show the authorization request, which might be mistaken for an actual charge. The card issuer is the only one to remove the hold.

Effective immediately, the following payment policy MUST be adhered to. THERE ARE NO EXCEPTIONS. ALL Lace Xclusive CLIENTS MUST READ, UNDERSTAND AND ADHERE TO THIS POLICY except by other written arrangements approved by Lace Xclusive. Any payment made without regard to this payment policy will not be accepted.

We currently accept all major credit and debit cards online through PayPal. Payments must be made within 2 business days of your receipt of the invoice, unless other Lace Xclusive approved arrangements have been made ahead of time.

For all custom orders, our typical policy is to collect payment of 50% of total order price on the date of placing order. The remaining 50% is due before shipment of the products. Because our inventory is constantly changing, lace wig orders may take about 2 weeks depending on the customization of the order.

Refund/Exchange Policy
Returns are welcomed if items are unopened and returned in their original selling condition within 3 calendar days of receipt. Please fill out and submit the Merchandise Return Form with you return/exchange. Failure to submit the form will delay the refund/exchange process. All tags and packaging must be intact and not tampered with and the Lace Xclusive Label should not be removed. THE HAIR CAN NOT BE EXCHANGED AFTER IT HAS BEEN WASHED OR USED IN ANYWAY! Hair must be returned in the same form the hair was given. If for some reason you have a problem with your order please contact us immediately. Customer satisfaction is Lace Xclusive top priority. If you receive a defective or damaged product, notify us immediately via email with photos attached, and Lace Xclusive will issue a full refund or exchange. Once any product purchased from Lace Xclusive is used or tampered with, ALL SALES are deemed FINAL. For exchanges/returns to be feasible, the item(s) must be returned in its original packaging, and is subject to inspection to verify that it is new or unused and has not been used or tampered with prior to processing of any refund. If the hair is deemed to be used or tampered with the items will be sent back to the buyer and the buyer will be charged a $9.99 shipping fee. Buyer should purchase delivery confirmation on return/exchanges to ensure prompt delivery of items. Lace Xclusive is not responsible for refunding any shipping charges for returns/exchanges. Lace Xclusive LLC is not responsible for lost, stolen, or items damaged during transit. No cash refund will be issued for online orders. All refund/exchanges that does not have an accompanying Merchandise Return Form may be delayed.

Shipping
For all orders that are in stock, items are processed and shipped within 2-7 business days. Express/Overnight/Expedited shipping is NOT available. Please be aware that all payments made via eCheck payments require additional verification and shipping and processing may be delayed. All items payed for via eCheck will be processed upon payment clearance. Lace Xclusive sends tracking numbers to customers for all orders once order ships via email. All orders are shipped via USPS 1st class mail which normally takes 2-4 business days to arrive within the Continental United States. Once a package is dropped off to the post office for delivery, we no longer have any control over the package. Therefore, we are unable make any guarantees of delivery days or times. In cases of errors or delays caused by the shipping carrier, Lace Xclusive will help resolve the issue to the best of our ability, yet we will not be held responsible or liable. For security reasons, Lace Xclusive does not ship to unconfirmed shipping addresses. An unconfirmed shipping address is when your shipping address does not match your billing address or when you type in your address incorrectly. Under no circumstances, will Lace Xclusive ship to unconfirmed shipping addresses or to addresses outside of the USA. Please contact PayPal to confirm your shipping address. You do not need a PayPal account to contact PayPal and confirm your shipping address. If your address is unconfirmed your payment will not be accepted. PayPal can be reached at 1-888-221-1161. If you have any more questions regarding our shipping policy send us an email at customerservice@lacexclusive.com. In the event a package is returned to us due to insufficient address or undeliverable as addressed, buyer will be responsible for the shipping cost to resend the item. If the buyer chooses a refund, shipping fees are not refundable.

Order Processing
All orders placed are processed within 2-7 business days provided the items are in stock and there are no problems with the payment verification. Please allow up to 10 business days to process orders of 6 or more wefts and up to 7 business days to process orders of lace wigs. Please be reminded orders will not be processed on weekends and holidays. Orders placed on Fridays or holidays will be processed the following business day. If you have any questions regarding order processing please email customerservice@lacexclusive.com or contact us toll-free at 1(866) 491-2720.

Out of Stock Items
Under rare and unusual circumstances insufficient inventory conditions are unavoidable; although we are committed to doing our best in preventing this from happening, in some instances, the inventory on hand is not sufficient to complete an order. If this is the case, items purchased will be back ordered and shipped once inventory levels have been corrected which is usually within a 2 to 3 days. Should you choose not to wait, you do have the option to cancel your order. Unless you are notified of a back ordered item, your order will be processed and shipped accordingly.

Changes and Cancellations
Orders may be changed within 24 hours placing. No changes can be made after an order is already shipped. Please make sure to review your order carefully before checking out. We are not responsible for mistakes or errors in your order or shipping address. Buyer is responsible for return shipping for insufficient address orders.