Order Processing
We strive to process all orders within 2-7 business days, provided the items are in stock and there are no problems with the payment verification. Please allow up to 10 business days to process orders of 6 or more wefts and up to 7 business days to process orders of lace wigs. As a reminder, orders placed via eCheck can take up to 7 business days just for payment to clear. Once the eCheck clears, then the order begins to enter the processing stage. Lace Xclusive discourages payments made via eCheck because it increasing the order processing and shipping time. Orders will not be processed on weekends and holidays. Orders placed on Fridays or on holidays, will be processed the following business day. If you have any questions regarding order processing, please email customerservice@lacexclusive.com or contact us toll-free at 1(866) 491-2720.
Out of Stock Items
Insufficient inventory conditions are unavoidable; although we are committed to doing our best in preventing this from happening, in some instances, the inventory on hand is not sufficient to complete an order. If this is the case, items purchased will be back ordered and shipped once inventory levels have been corrected which is usually within a 2 to 3 days. Should you choose not to wait, you have the option to cancel your order. Unless you are notified of a back ordered item, your order will be processed and shipped accordingly.
Pickup Orders
All online orders must be shipped. Absolutely no online orders can be picked up. Once an order is placed, Lace Xclusive is obligated by PayPal and Authorize.net to ship and provide a tracking number. In order for an online order to be picked up, the order would have to be canceled and the transaction would have to be refunded to the card used. Lace Xclusive does not issue cash refunds. In-store purchases must be paid at the time of purchase, in person. No exceptions! If you choose to cancel an online order to purchase items in person, please be reminded that although we initiate the refund immediately, it normally takes about 2-5 business days to credit the funds back to your card/bank account (it varies amongst card issuers). Orders shipped to New Orleans and surrounding areas normally arrive within 1-3 business days once shipped.
Changes and Cancellations
Orders may be changed or modified within 24 hours of placing an order, providing the order has not yet been shipped. No changes can be made after an order is shipped. Please make sure to review your order carefully before checking out. We are not responsible for mistakes or errors in your order or shipping address. Buyer is responsible for return shipping for insufficient address orders or orders placed for incorrect items.
Order Refusal
Lace Xclusive in its sole discretion, reserves the right to refuse service to anyone, at anytime, with or without cause or reason. Lace Xclusive prides itself in customer satisfaction and professionalism, and expect the same respect from all customers. In the event of conflicting interests or disputes, or of a policy violation, Lace Xclusive reserves the right to refuse current and future service, and to refund all payments made by the customer (unless the order has already been filled and/or shipped) without notice. Lace Xclusive reserves the right to cancel pending orders for issues due to failure/refusal to review/agree to our Terms of Use, Order/Shipping/Returns Policy, and conflict/suspicious activity/unverified and unconfirmed shipping addresses.