Conditions of Use

Welcome to our website! Please read the following Terms and Conditions of Use carefully before using this website or placing an order. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions of Use, which, together with our Privacy Policy, govern Lace Xclusive’s relationship with you in relation to this website. The term ‘Lace Xclusive’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is located in New Orleans, Louisiana. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website, its photos and/or products purchased from this website or any social media link provided by this website may give rise to a claim for damages and/or may be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s), however, use of those sites requires adherence to law and respect for the intellectual property rights of the owner(s) of the materials provided on those pages.
  • You may not create a link to this website from another website or document without Lace Xclusive’s prior written consent.

Copyright

The contents of this site, including but not limited to trademarks, trade names, logos, photographs, videos, text, and graphics, are copyrighted as a collective work under the United States and other copyright laws, and are the property of  Lace Xclusive, LLC. The collective work includes works that are licensed to Lace Xclusive LLC (Copyright 2015 ALL RIGHTS RESERVED). Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Lace Xclusive or purchasing Lace Xclusive products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely to place an order with Lace Xclusive or to purchase Lace Xclusive products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site on any media form is strictly prohibited, unless authorized by Lace Xclusive LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Lace Xclusive used in the site are trademarks or registered trademarks of Lace Xclusive LLC. (Please review Unauthorized Use of Lace Xclusive's Trademarks)

Unauthorized Use of Lace Xclusive's Trademarks

Company, Product, Trademark or Trade Name:

You may not use or register, in whole or in part, Lace Xclusive, or any other Lace Xclusive trademark or tradename, including Lace Xclusive-owned graphic symbols, logos, icons, photographs, videos or an alteration thereof, as or as part of a company name, trade name, product name, or trade name except as specifically noted in these guidelines.

Lace Xclusive Logo and Lace Xclusive-owned Graphic Symbols:

You may not use the Lace Xclusive Logo or any other Lace Xclusive-owned graphic symbol, logo, or icon on or in connection with web sites, products, packaging, manuals, promotional/advertising materials, or for any other purpose except pursuant to an express written trademark license from Lace Xclusive, such as in a distribution agreement.

Variations, Takeoffs or Abbreviations:

You may not use an image of a real Lace Xclusive or other variation of the Lace Xclusive logo for any purpose. Third parties cannot use a variation, phonetic equivalent, foreign language equivalent, takeoff, or abbreviation of any Lace Xclusive trademark for any purpose.

Disparaging Manner:

You may not use any Lace Xclusive trademark or any other Lace Xclusive-owned graphic symbol, logo, or icon in a disparaging manner.

Endorsement or Sponsorship:

You may not use Lace Xclusive or any other Lace Xclusive trademark, including Lace Xclusive-owned graphic symbols/logos, or icons, in a manner that would imply Lace Xclusive’s affiliation with or endorsement, sponsorship, or support of a third party product or service.

Merchandise Items:

You may not manufacture, sell or give-away merchandise items, such as T-shirts and hair extensions, bearing Lace Xclusive or any other Lace Xclusive trademark, including symbols, logos, or icons, except pursuant to an express written trademark license from Lace Xclusive.

Lace Xclusive’s Trade Dress:

You may not imitate the distinctive Lace Xclusive packaging, web site design, logos, graphic symbols, icons or typefaces.

Slogans and Taglines:

You may not use or imitate any Lace Xclusive slogan or tagline. For example: “Xclusive Barbie.”

Domain Names:

You may not use an identical or virtually identical Lace Xclusive trademark as a domain name, no matter the level.

Limitation of Liability

Lace Xclusive LLC shall not be liable for any general, special, compensatory or consequential damages that allegedly result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Lace Xclusive has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Items are only for sale within the United States and are not for resale. The Sole Warranty regarding the Product and related materials is that the original Product should be free from physical defects in material and workmanship, assuming proper use, for a period of fifteen [number (15)] days from the date of purchase (“initial term”). If such defect occurs during the initial term, the alleged defective Product must be returned to Seller, along with proof of purchase; after inspection and a determination of defectiveness by the Manufacturer, either Seller or Manufacturer shall replace the Product free of charge. All shipping charges are at the expense of Buyer.
Except for the Express Warranty by the Manufacturer, the Product is provided “AS IS” and Seller expressly disclaims all other warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Seller makes no Warranty that the Product shall meet Buyer’s requirements, nor does Seller make any Warranty as to the results that may be obtained from the use of the Product. Seller is not responsible for difficulties caused by accident, abuse, mishandling, alteration or improper use of the Product.
Seller shall not be liable for any direct, indirect, incidental, special or consequential damages (including damages for loss of business, loss of profits and the like), whether based on breach of contract, tort (including negligence), product liability or otherwise, even if Seller or its representatives have been advised of the possibility of such damages, and even if the Product is found to have failed its essential purpose.
Seller’s total liability for actual damages for any cause whatsoever is limited to the amount paid by the Buyer for the Product. Buyer agrees to indemnify and hold Seller, parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Buyer's use of the Product, the violation of this Terms by Buyer, or the infringement by Buyer, or other user of the Product, of any intellectual property or other right of any person or entity.

Typographical Errors

In the event that a Lace Xclusive product is listed at an incorrect price, Lace Xclusive reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Lace Xclusive reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Lace Xclusive shall issue a credit to your credit card account in the amount of the incorrect price. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Chargebacks

Chargebacks are strictly prohibited and will immediately be disputed. You agree that if you purchase any product from Lace Xclusive, LLC, you will not chargeback your purchase through your account provider. Instead, to minimize issues:

  • You shall contact Lace Xclusive, LLC in writing and request a replacement product, stating in detail the issues you may have with the product delivered. A replacement product will not be provided until the original alleged defective product is returned, according to the returns policy listed herein, and it is inspected.
  • If Lace Xclusive, LLC believes the product is as ordered, Lace Xclusive, LLC reserves the right to refuse to replace the product, however, you will always either receive the original product, a replacement product, or an appropriate refund (if any), with the option solely at Lace Xclusive, LLC’s discretion. Any request by you as to your preference for resolution will be considered, but is in no way binding.
  • Lace Xclusive, LLC reserves the right to institute a third-party dispute resolution process to assist in resolving any issues or concerns by you or by Lace Xclusive, LLC.
  • Any indication of fraud will be reported to your local District Attorney’s office and appropriate authorities (FBI, DOJ, PayPal, etc.) for investigation. All attorney’s fees and costs associated with the recovery of chargebacks and fraudulent chargebacks (whether on your behalf or that of Lace Xclusive, LLC) are solely your responsibility.

Website Contents

This website contains material owned by or licensed to us. This material includes, but is not limited to, content and product design, layout, look, appearance, photographs and graphics. Any redistribution or reproduction of part or all of this material in any form is prohibited other than in accordance with the following:

  • This website and its content and products is copyright of Lace Xclusive LLC - © Lace Xclusive ALL RIGHTS RESERVED.
  • You may print or download to a local hard disk extracts only to the extent necessary to make a purchase from Lace Xclusive, LLC.
  • You may copy the content to individual third parties for their personal use for the sole purpose of purchasing products from Lace Xclusive, but only if you acknowledge the website as the source of the material.
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The Site as a whole is protected by intellectual property rights, including but not limited to copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Lace Xclusive, LLC. Unauthorized use of this material or this website may give rise to a claim for damages and/or be a criminal and civil offense. You agree to release, hold harmless and indemnify Lace Xclusive and any of its vendors, manufacturers, agents, et al. for all costs associated with the protection of its intellectual property rights and product protection.

Product Availability

Although availability may be indicated on the Site, we cannot guarantee product availability and products, and cannot guarantee immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order, at our own discretion.

Shipping/Delivery

All orders are processed within 2-4 business days, provided the items are in stock and there are no problems with the payment verification. Processed does not mean shipped. Please allow up to 7 business days to process orders of 6 or more wefts, and additional time for shipping. Orders will not be processed on weekends and holidays. Orders placed on Fridays or holidays will be processed the following business day. All orders are shipped via USPS 1st class mail which normally takes 2-4 business days to arrive within the Continental United States. We regret that we are unable to sell to you if you live outside of the US or wish to have a delivery outside of the US. Once a package is dropped off to the post office for delivery, we no longer have any control over the package and you agree to bear full risk for the product and the condition in which it may arrive. If the package arrives damaged, immediately contact Lace Xclusive and do not open the package. We are unable make any guarantees of delivery days or times. In cases of errors or delays caused by the shipping carrier, Lace Xclusive will help resolve the issue to the best of our ability, yet we will not be held responsible or liable. Lace Xclusive LLC is not responsible for any lost, stolen or damaged shipments. Please allow 2-4 BUSINESS DAYS for delivery, after the order has been mailed. If you still have not received your purchase after 5 BUSINESS DAYS after mailing, please notify the shipping company USPS 1-800-275-8777. All domestic shipments are sent with a delivery confirmation and the buyer assumes all responsibilities of lost, stolen, or items damaged during shipment.

Unconfirmed Shipping Address

An unconfirmed shipping address is when your shipping address does not match your billing address or when you type in your address incorrectly. We will not ship to unconfirmed shipping addresses or to addresses outside of the United States. You must contact PayPal to confirm your shipping address. You do not need a Paypal account to contact PayPal and confirm your shipping address. If your address is unconfirmed your payment will not be accepted. PayPal 1-888-221-1161
Return/Exchange Policy
Returns are welcomed if items are unopened and returned and received in their original selling condition within three (3) calendar days of receipt. All tags and packaging must be intact and not tampered with; the Lace Xclusive Label should not be removed. THE HAIR CAN NOT BE EXCHANGED AFTER IT HAS BEEN WASHED OR USED! The coils on the Curly hair must be intact. Under no circumstances should the coils be pulled apart, finger combed or brushed. If the coil pattern is broken on the curly hair a return/exchange will not be feasible. If you receive what you believe to be a defective or damaged product, you must notify us immediately via email with photos attached, and Lace Xclusive will abide by the refund or exchange policy. You agree that products must be returned in the same form the product was given. Lace Xclusive is not responsible for refunding any shipping charges for returns/exchanges. Once any product purchased from Lace Xclusive is used or tampered with, ALL SALES are deemed FINAL.
For exchanges/returns to be feasible, the item(s) must be returned in its original packaging. All products are subject to inspection to verify that it is new or unused and has not been used or tampered with prior to processing of any refund or exchange. If the product is deemed to be used or tampered with, the items will be sent back to the Buyer and the Buyer will be charged a $9.99 shipping fee. Buyer should purchase Priority Mail with delivery confirmation on return/exchanges to ensure prompt delivery. Lace Xclusive LLC is not responsible for lost, stolen, or damaged items.

Customer Photos

You agree that Lace Xclusive may use and/or disclose the photos you send to the company for marketing or promotional use without any compensation. You understand that by sending Lace Xclusive your photos, you authorize Lace Xclusive to use, reproduce, and/or publish photographs and/or video that may pertain to you—including your image and likeness on the company’s website, www.lacexclusive.com, any advertising and marketing in any form whatsoever, as well as their social media pages which includes but not limited to Facebook, Twitter, Instagram. Accordingly, you release Lace Xclusive from any and all liability related to dissemination of photographs or likeness, reproduction, distribution, and display of the photographs in print or any and all other media, and any alteration, distortion or illusionary effect, whether intentional or otherwise, in connection with said use. This authorization is continuous and may only be withdrawn by our specific rescission of this authorization.

Resale Prohibited

Lace Xclusive is a private label brand. To protect its intellectual property rights, resale of our merchandise for personal or business profit or use is strictly prohibited. Any orders suspected or found to have characteristics of resale will be immediately cancelled or stopped in transit. We reserve the right to refuse subsequent orders from such customers.

Indemnification

You agree to defend, indemnify and hold Lace Xclusive, LLC, its vendors, manufacturers, agents, et al., harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. You agree to be responsible for all attorney’s fees and costs associated with any claim, whether on your behalf or to protect Lace Xclusive, LLC, during such a dispute.

Disclaimer

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT LACE XCLUSIVE LLC SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

Revised 12/31/2014; Effective 1/1/2015

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